Reckon Legal Information

Reckon Disclaimer

Trademark

Quicken is a trademark and service mark of Intuit Inc., registered in The United States and other countries, and used by Reckon Limited under license.

Agreement

By accessing the information, products and services contained in our site you agree to be bound by the terms and conditions of this Agreement.

The terms of this Agreement may, from time to time, change. Upon each occasion that the terms and conditions of the Agreement change there will be a notification our site for 30 days. If you have not accessed our site for more than 30 days it is your responsibility to re-visit these terms and conditions. By continuing to access the information, products and services contained in our site you will be taken to have agreed to the terms and conditions prevailing from time to time.

Products and Services

Posted on our site from time to time may be various business and financial products and services. Further terms and conditions may apply for each portfolio which is accessed, If there is any inconsistency the provisions applying to use of that portfolio take precendence over these general terms and conditions of use.

Where financial information (which may include exchange rates, interest rates or other financial data) (the 'Financial Information") is displayed on the site reckon.co.nz will generally attribute the source. You acknowledge that Reckon Ltd & its Subsidiaries ("Quicken") are in no way responsible for the accuracy of the Financial Information and are no way providing or to be taken to be providing financial advice. The Financial Information provided does not purport to be financial advice and should not be viewed as a substitute for financial advice.

You agree and acknowledge that the financial services that are provided on this site, (which may include the services of an insurance broker, mortgage lender, personal banking or other business or other financial services) ("The Services") is only an invitation for you to exchange information so that we or (where applicable) the relevant bank or financial institution may determine whether it is to mutual advantage to do business with each other, For example, any application for a mortgage or information disclosed by you in contemplation of applying for a mortgage is not to be construed as an offer by Quicken or (where applicable) the relevant bank or financial institution which is capable of acceptance, Further, the state or country in which you reside or do business may have particular laws which render the information provided inapplicable to your specific situation.

Confidentiality

The Internet is not completely secure and while Reckon uses its best endeavours to ensure that your information remains confidential (inclding the use of advanced encryption technology) there remains a possibility that information you provide could be intercepted by unauthorised persons. By accessing our site, you accept the terms of our privacy statement, which are incorporated herein.

Copyright

To the extent that Reckon aggregates data and displays it in a unique and original form, the copyright in the Financial Information belongs to Reckon. In addition, the material accessible through the Services may belong either to Reckon or third parties. You agree not to infringe any copyright in the Financial Information or the Services by copying, downloading, re-transmitting or disseminating any of the copyrighted material (except where this is expressly permitted by Reckon). You also agree not to infringe any trademark or Reckon, Quicken or a third party which appears on the Reckon site.

Advertisers, Sponsors and links to other sites

By accessing the Reckon site it may be possible to link to other sites. Reckon is not responsible in any way for the content or information that may be available on linked sites. Any information which is provided by advertisers or sponsors on the Reckon site is the sole responsibility of the relevant advertiser or sponsor.

Passwords, access numbers and account numbers

On registration as a user with Reckon for a particular product or service you may be provided with a confidential password, access number and/or account number. It is your responsibility to keep these confirdential and to notify Reckon as soon as you are aware that any of these have been accessed by unauthorised persons. If you give any of these access tools to other persons it is your responsibility for any charges or other liability that may arise from those persons having access.

Traffic Flow

Response times and the ability to effect an on-line transaction vary with user demand. You agree not to hold Reckon (or, where applicable, any third party service provider) responsible for any liability to make an on-line transaction.

Other

You agree that the terms of this Agreement are to be governed by laws applicable from time to time in the State of New South Wales, Australia. If for any reason any provision of this Agreement is rendered void or unenforceable at law, then this Agreement is to be read as if that particular term or providion had not been included. You agree to pay all subscription, service and user fees which may be levied by Reckon for accessing its site. These charges may be varied from time to time. It is your responsibtility to inform yourself of the charges which are applicable from time to time. This may either be done by accessing the information through the Reckon site or telephoning Reckon's support service. Use of this site may be monitored by Reckon for security and quality control purposes.

Limitation of Liability

To the extent permitted by law, the liability of Reckon (and, where applicable, a third party service provider such as a bank or financial institution) is limited (at the option of Reckon or the relevant third party service provider) to either providing the service again or paying for the costs of the service to be provided again and in no circumstances shall Reckon (or, where applicable, a third party service provider) be liable for any consequential, economic or indirect loss that may be occasioned in connection with you accessing Reckon's site, the Financial Information or the products and services.
Except to the extent that it is prevented by legislation, Reckon (and any third party service provider) expressly exclude all implied warranties whether as to merchantability, fitness for particular purpose, or otherwise.

Accredited Consultants

The list of independent parties contained in Support: Training and Accounting Support section of this web-site is a list of independent parties who have indicated their preparedness to provide after-sales service, in respect of Reckon programs as at the date hereof. As the vendor and Reckon Ltd as the publisher of these programs does not and cannot warrant the services, the quality nor their suitability for the purpose provided by and of the independent parties listed herein. It is the sole responsibility of the purchaser to make the appropriate enquires and satisfy themselves as to the quality, suitability and price competitiveness of any party they may subsequently choose to assist with them in the establishment and use of these programs.
The use by the independent parties of Quicken/Reckon Ltd/Reckon Training Pty Ltd logos and advertising material should not be construed as the endorsement of quality, suitability or price competitiveness of the service of the independent parties. There is neither a relationship of agency, partnership, joint venture nor any other association between Quicken/Reckon Ltd/Reckon Training Pty Ltd and the independent party. The independent parties pay annual and other fees to Quicken/Reckon Ltd/Reckon Training Pty Ltd.

*Addition to Privacy and security statement

Reckon excludes liability for all implied conditions, warranties and rights which may lawfully be excluded and expressly disclaims any responsibility or liability for any direct or indirect damage, loss, claims, costs, expenses or injury suffered arising out of:
> the activities of any online store displayed in the shopping category on quicken.co.nz
> the goods or services offered or the content displayed by any of the online stores or information/tips provided in the shopping category
> your purchase of or inability to purchase any store's goods or services
If you have any questions or complaints about the goods or services you buy, please contact the participating store directly.

Privacy Policy

Privacy Information Management Statement
Reckon Limited ("Reckon") publishes and distributes a range of personal and business financial management software and provides technical support and training services to software end-users. We are required to comply with the National Privacy Principles contained in the Privacy Act 1988. The privacy and security of the personal information that we hold about you is very important to us. This Statement is a requirement of the National Privacy Principles, and should assist you in understanding how we collect and deal with your personal information.

Collection of Personal Information
We most commonly collect information from our customers in the following circumstances: Upon registration by you of any of the Reckon software range or services offered through the www.quicken.com.au website or through retail and other sales channels. Upon the purchasing of upgraded versions or renewal of subscription versions of Reckon software, often in response to our having communicated with you about such upgrades.Upon the joining, or renewal, of various Reckon programs, including Reckon Advantage or the Reckon Professional Partner program.
There are other less frequent instances where we collect personal information, such as when financial details are sought from persons or businesses who seek to be Reckon product resellers, where stock is provided on credit. The information collected would generally comprise name, address, postal address, telephone, fax and e-mail contact details, as well as the details of the Reckon product that you use. High level information in relation to your business may be also be collected. Should you contact us requiring technical or similar assistance, information relating to your problem and our suggested solutions are also recorded by us to assist in better customer relationship management. Personal information may also be collected when customers sign up for add-on services provided by third party suppliers such as debt recovery services, software training services, share trading services, banking services, bill payments services and the like. In these cases personal information may also be passed on to the third party suppliers. We also collect information from delegates who attend our seminar series as well as other public events where registration forms and feedback forms are filled out by attendees. The information collected may be used to promote our products and services as well as those of some of our network of associated service providers and product vendors.

How we use this information
We use your personal information in the following way: We collect personal information so that we can communicate with you about the software product that you use and efficiently manage and administer all products and services we provide to you. These communications could relate to software upgrades, feature variations or enhancements, any particular issues or problems that have been detected within the software and corrective measures that may be taken, and informing you of other Reckon products and services, including the availability of specialised, software specific, stationery products, debt recovery services, software training services, share trading services, banking services, seminars relating to associated products such as share trading classes and other types of classes. Identification and revalidation of software end-users assists Reckon in establishing who is legally permitted to use the various Reckon software applications and therefore assists us in enforcing copyright and intellectual property rights. In the process of product installation a file on your hard drive records the date of installation. This is not personal information but is a product number unique to the computer on which the product is installed. This assists us to regularly revalidate that the product is being used on the correct computer and is not installed on other computers without your authority and outside the terms of our licence. In the case of Reckon Advantage, the additional questions we ask in relation to your business assist us in developing a member profile so that future offerings that may be developed for program participants are relevant and appropriately targeted. As part of the Reckon Advantage service we also send correspondence to Advantage members (including by e-mail) containing product and services related information as well as promotional material.

Aggregated information (containing no information relating to a specific person) may sometimes be used for research and analysis purposes by us or contracted service providers for us to better understand statistical trends in industry and product usage.
In the case of financial information requested from parties wishing to be resellers and, as such, be provided with Reckon software stock on credit terms, this information is used to perform credit referencing and checking.
If you would prefer not to receive communications from us that are not related to the bullet points above please let us know by: calling on 0800 447 292, or or writing to The Privacy Officer, Reckon Limited, P O Box 331 534, Takapuna, Auckland.

Disclosure
With the exception of the final bullet point above (where the information is disclosed to a credit referencing bureau), very little external disclosure of your personal information is made by Reckon. In the event that an external party wishes to communicate with any or all parts of the Reckon user/Advantage member database, and Reckon is agreeable to this communication being sent, we would generally undertake the communication on behalf of the external party (but at their cost) so that access to the personal information of our customer remains with Reckon.

Reckon may use, from time to time, external service providers to facilitate communications with its customers, for example a mail house. In these circumstances, Reckon may provide personal contact/address information to the external service provider to enable the communication to be dispatched. Such information is provided to the external service provider on the strict basis that it be used for this purpose only and agreements are put in place to ensure this.

Access to Information
The National Privacy Principles provide you with the right to access the personal information that we hold in relation to you. If you would like details of the personal information which we may hold about you or, if you would like to correct any of the information that we hold, please contact us as follows:

e-mail: privacy@quicken.co.nz write to us:

The Privacy Officer
Reckon Limited
P O Box 331 534,
Takapuna, Auckland

We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity.

Information held by Third Parties
As a company incorporated in Australia and listed on the Australian Stock Exchange, Reckon is required to maintain a register of members pursuant to the Corporations Law. This function has been contracted to an external provider, Computershare Investor Services Pty Limited ("CIS"). It is the usual practice for registers of listed companies to be managed by third parties. CIS manages the members' register on behalf of Reckon, which includes personal information relating to name and address details, security-holding balances, tax file numbers, bank account details and e-mail addresses. CIS has its own Privacy Statement as to how it deals with personal information, and Reckon shareholders are directed to www.computershare.com website for further information.

Web site
The quicken.co.nz web site uses "cookie" technology. What are cookies? Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you're on a website. The use of cookies is an industry standard - you'll find them at most major web sites. quicken.co.nz does not use cookie-technology to collect personally identifying information on users of the Reckon site.

Information Storage
An electronic customer management and database system is used to store most of the personal information. This system is accessed by authorised users and contains security features to ensure the protection and integrity of the data that we hold.

General
Should you have any queries in relation to this Privacy Information Management Statement or to issues generally surrounding the private information that we hold about you, please contact the Privacy Officer at the addresses referred to above. Similarly, any complaints in relation to privacy related issues should also be directed to either of these addresses.

From time to time, this statement may be amended. An up-to-date version of the Privacy Statement will always appear at the www.quicken.co.nz website. Furthermore, you may request a hard-copy of this Statement from either the addresses referred to above or by telephoning

New Zealand: 0800 447 292