If you find yourself requiring additional assistance with one of our products, we can provide you with a complete support solution. If you need support over the phone or want to speak with someone one-on-one, we can help.
Free Telephone Support is available for current versions of QuickBooks, QuickBooks Hosted, Quicken and Retail Point of Sale. Technical Support is available Monday - Friday 9.00am - 5.00pm
Support Numbers:
| QuickBooks 2011/12 |
Ph: 0800 933 666 |
| QuickBooks Advantage |
Ph: 0508 226 532 |
| QuickBooks Hosted |
Ph: 0508 444 999 |
| Quicken 2012 |
Ph: 0800 447 292 |
| Retail Point of Sale 2011/12 |
Ph: 0800 447 292 |
Older versions of QuickBooks, 0900 service charges $4.95 p/m |
Ph: 0900 33 609* |
Data Services:
If you are having issues with your data or require a password removed, it may be that you need to consult one of our Data Service Team Members. To contact or for further information on Data Services please phone 0800 447 292, alternatively you can download the data services form and, or the password services form, click here.
Data recovery is a service provided to customers that have experienced data corruption on their QuickBooks data file. A file that has become damaged will typically have symptoms similar to the following:
| 1. The file cannot be opened by the program |
| 2. The program crashes with an error message when the user performs typical operations such as viewing details information, editing records, generating reports etc |
| 3. The program displays inconsistent information |
Our Reckon Knowledge Browser has a vast number of technical articles dealing with all known issues and some helpful work arounds, tips and tricks for our range of products. This is available 24/7 to all our our customers.
In most cases you will find the solution to your problem in the Reckon Knowledge Browser, click here. If you do not find the solution, it could be an issue that our expert Technical Support team would be able to assist with.
Download the latest product updates, service patches and supporting documentation for your Reckon product.
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QuickBooks 2010-11 New Zealand GST Tax Update Download (20.3MB) |
|
RTL Bill Payment Utility (0.5MB) |
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Online Banking Instructions |
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GST Upgrade Instructions for QuickBooks |
Reckon has a nationwide network of Accredited Consultants, who are the experts in the Reckon range of products. They provide services such as training, bookkeeping, installation, file set up and upgrading assistance. Whatever your business requirements our Accredited Consultants can help.
We recommend using an Accredited Consultant to ensure your Reckon software is set up to maximise the success and potential of your business. To locate an Accredited Consultant in your area click here or phone 0800 447 292.
The Reckon Advantage program helps ensure you gain the most from your QuickBooks products.
As part of Reckon Advantage you will receive all updates and get any products and updates released in that 12 months free!.
Access our priority support crew via our dedicated support line or thorugh our exclusive online forum - QuickChat. Stay up to fate wih the latest buisness issues and exclusive offers only available to Reckon Advantage members.
Reckon Advantage is available on the following products:
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QuickBooks Accounting *Payroll not available |
|
QuickBooks Plus |
|
QuickBooks Professional |
|
QuickBooks Premier |
Click here for more information on the Advantage membership.
